I like sharing what I learn from real Dynamics 365 and Power Platform projects. Here are the sessions I have lined up, plus past talks with their materials.
Nothing scheduled right now. If you organise an event and want a session on Customer Insights – Journeys, get in touch.
Customer Insights – Journeys: the good, the bad and the useful
Vienna, Austria
An overview of the capabilities of Dynamics 365 Customer Insights – Journeys. The good, the bad and the genuinely useful of implementing these kinds of projects, drawn from real client work rather than demo data.
Three Workshops at 10:00 - Making Multi-Session Events Work in Customer Insights Journeys
Online
In this session I'll walk through what actually breaks when you turn on sessions for a real multi-session event -> overlapping time slots, confirmation emails that list the agenda in the wrong order, and a cancellation form that shows people sessions they never registered for. You'll leave knowing which parts of the out-of-the-box experience you can trust, which ones need JavaScript, and where a small Dataverse customisation saves you a lot of pain.
Customer Insights – Journeys: the good, the bad and the useful
Budapest, Hungary
An overview of the capabilities of Dynamics 365 Customer Insights – Journeys. The good, the bad and the genuinely useful of implementing these kinds of projects, drawn from real client work rather than demo data.
Build a branded event website in 20 minutes with Power Pages
Online
Delivering a great event experience starts long before attendees show up — it starts online. In this demo-based session you'll learn how to build a responsive, branded event website in just 20 minutes using Microsoft Power Pages and Dynamics 365 Customer Insights – Journeys. For makers, marketers and consultants who want to modernise their event journey without writing code.
Customer Insights – Journeys: the good, the bad and the useful
Online
An overview of the capabilities of Dynamics 365 Customer Insights – Journeys. The good, the bad and the genuinely useful of implementing these kinds of projects, drawn from real client work rather than demo data.
I speak at conferences, user groups and internal enablement days - in English, German or Spanish.